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2012 Temkin Trust Ratings

Calculating the Temkin Trust Ratings The Temkin Trust Ratings are based on consumer feedback of companies with whom they’ve recently interacted. We asked consumers to rate their likelihood to trust companies to meet their needs on a 7-point scale, from (1) do not trust at all to (7) completely trust. We take the percentage of…

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2014 Temkin Experience Ratings

Calculating the Temkin Experience Ratings The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of…

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2015 Temkin Experience Ratings

Calculating the Temkin Experience Ratings The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of…

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2015 Temkin Forgiveness Ratings 2015

Calculating the Temkin Forgiveness Ratings The Temkin Forgiveness Ratings are based on consumer feedback on companies with which our survey respondents have…

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2014 Temkin Customer Service Ratings

Calculating the Temkin Customer Service Ratings The Temkin Customer Service Ratings are based on feedback gathered from consumers regarding companies they’ve recently…

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2016 Temkin Experience Ratings

Calculating the Temkin Experience Ratings The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked…

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2015 Temkin Web Experience Ratings

2016 Temkin Forgiveness Ratings

2011 Temkin Loyalty Ratings

2013 Temkin Forgiveness Ratings 2013

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