Top 10 in 2012 Temkin Experience Ratings

Temkin Experience Ratings are based on three components of experience: Functional, Accessible, and Emotional.

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Top 10 in 2012 Temkin Loyalty Ratings

Temkin Loyalty Ratings are based on three elements of loyalty: buying more, not switching, and recommending.

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Top 10 in 2012 Temkin Forgiveness Ratings

Temkin Forgiveness Ratings show the level of goodwill that companies have earned from customers.

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Top 10 in 2012 Temkin Trust Ratings

Temkin Trust Ratings show the level of trust that companies have earned from customers.

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Top 10 in 2011 Temkin Web Experience Ratings

Temkin Web Experience Ratings show which firms are the best of the Web.

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Welcome to Temkin Ratings

Temkin Ratings uses feedback collected from consumers to evaluate organizations. Using data collected and analyzed by Temkin Group, this site provides insights into how large organizations treat their customers. We provide free access to the high level results of the ratings which are based on a large-scale survey of U.S. consumers. In addition, you can purchase and download datasets from this site.

Rated Industries in 2012

  • Airlines
  • Appliance Makers
  • Auto Dealers
  • Banks
  • Car Rentals
  • Computer Makers
  • Credit Card Issuers
  • Fast Food Chains
  • Grocery Chains
  • Health Plans
  • Hotel Chains
  • Insurance Carriers
  • Internet Service Providers
  • Investment Firms
  • Parcel Delivery Services
  • Retailers
  • TV Service Providers
  • Wireless Carriers