2015 Temkin Web Experience Ratings

Rating Company Industry Temkin Web Experience Ratings (TWR) Company TWR vs Industry TWR
1USAA Bank81%14
2Amazon.com Retailer79%20
3USAA Credit cards77%15
4A credit union Bank74%8
4Amazon Computers74%17
6Capital One 360 Bank74%7
7SunTrust Bank Bank73%7
7eBay Retailer73%14
9Fidelity Investments Investments72%15
9Chase Bank72%5
9QVC Retailer72%13
12Sheraton Hotel71%17
13Apple Retail Store Retailer70%11
13USAA Insurance70%14
15PNC Bank69%2
15American Express Credit cards69%6
17Courtyard By Marriott Hotel68%14
17Regions Bank68%1
19TD Bank Bank67%0
19Vanguard Investments67%9
19JetBlue Airlines Airline67%13
22Discover Credit cards66%4
22Apple Computers66%10
24Domino's Fast food65%13
24Nordstrom Retailer65%7
24Capital One Credit cards65%3
24Capital One Bank65%-2
24Wells Fargo Bank65%-2
24Bank of America Bank65%-2
24Chase Credit cards65%2
24Progressive Insurance65%8
24JCPenney Retailer65%6
33Barclaycard Credit cards64%1
34GEICO Insurance63%7
34Advance Auto Parts Retailer63%5
34Rite Aid Retailer63%4
34Victoria Secret Retailer63%4
34U.S. Bank Bank63%-4
34Costco Retailer63%4
34Publix Supermarket63%9
34Papa John's Fast food63%10
42ACE Rent A Car Car rentals62%15
42Old Navy Retailer62%3
42Bed Bath & Beyond Retailer62%3
42Best Buy Retailer62%3
42Southwest Airlines Airline62%8
42Apple Software62%11
48Ross Retailer61%2
48Residence Inn Hotel61%7
48Southern California Gas Company Utility61%12
48Aldi Supermarket61%8
48Scottrade Investments61%3
48Charles Schwab Investments61%3
48Macy's Retailer61%2
48Pizza Hut Fast food61%8
56Barnes & Noble Retailer60%1
56U.S. Bank Credit cards60%-3
56Mazda Auto dealer60%7
59Home Depot Retailer59%0
59Marriott Hotel59%4
59Bank of America Credit cards59%-4
59Toys 'R' Us Retailer59%0
59PetSmart Retailer59%0
59Delta Airlines Airline59%5
59MetroPCS Wireless59%11
66Panera Bread Fast food58%6
66Hilton Hotel58%4
66Dunkin' Donuts Fast food58%5
66Wells Fargo Credit cards58%-5
66Barnes & Noble Computers58%1
66GameStop Retailer58%-1
66Sony Software58%8
66Allstate Insurance58%2
74State Farm Insurance57%1
74Target Retailer57%-2
74Nissan Auto dealer57%5
74Stop & Shop Supermarket57%4
74Holiday Inn Express Hotel57%2
74Comfort Inn Hotel57%2
74Starbucks Fast food57%4
74CVS Retailer57%-2
74Sonic Drive-In Fast food57%4
74BB&T; Bank57%-10
74Honda Auto dealer57%4
74Google Software57%6
74Dairy Queen Fast food57%4
74National Car rentals57%9
74Doubletree Hotel57%2
74Toyota Auto dealer57%4
90A credit union Investments56%-1
90Alaska Airlines Airline56%3
90Citigroup Credit cards56%-6
90Hampton Inn Hotel56%2
90Electrolux Appliances56%8
90T.J. Maxx Retailer56%-3
90Staples Retailer56%-3
90Alamo Car rentals56%8
90Kroger Supermarket56%2
90UPS Parcel delivery56%3
90Wells Fargo Advisors Investments56%-2
101Lowe's Retailer55%-3
101Edward Jones Investments55%-2
101Virgin America Airline55%2
101Citibank Bank55%-12
101Hyatt Hotel55%0
101Kia Auto dealer55%3
101Office Depot Retailer55%-4
101Hyundai Auto dealer55%2
109Best Western Hotel54%0
109Duke Energy Progress Utility54%6
109AutoZone Retailer54%-5
109Embassy Suites Hotel54%0
109Nationwide Insurance54%-2
109Ameriprise Financial Investments54%-4
109Hy-Vee Supermarket54%1
109Sam's Club Retailer54%-5
109Merrill Lynch Investments54%-4
109Capital One 360 Investments54%-4
109La Quinta Inn Hotel54%-1
109Westin Hotel54%-1
109TD Ameritrade Investments54%-4
109Popeye's Louisiana Kitchen Fast food54%1
109Holiday Inn Hotel54%-1
124TriCare Health plan53%12
124Kohl's Retailer53%-6
124Walgreens Retailer53%-6
124Sony Computers53%-4
124FedEx Parcel delivery53%0
124Liberty Mutual Insurance53%-3
124Ford Auto dealer53%0
124Hewlett-Packard Computers53%-4
124Samsung Appliances53%4
133OfficeMax Retailer52%-6
133Taco Bell Fast food52%-1
133Kaiser Permanente Health plan52%10
133Chevrolet Auto dealer52%0
133Safeway Supermarket52%-1
133Morgan Stanley Smith Barney Investments52%-6
133Trader Joe's Supermarket52%-2
133Toshiba Computers52%-5
141Chick-fil-A Fast food51%-1
141AOL Internet service51%13
141Southern California Edison Utility51%3
141Panda Express Fast food51%-1
141BJ's Wholesale Club Retailer51%-8
141US Airways Airline51%-2
141Wal-Mart Retailer51%-8
141Activision Software51%1
141Enterprise Car rentals51%3
141LG Appliances51%3
141Quality Inn Hotel51%-4
141ShopRite Supermarket51%-2
141The Hartford Insurance51%-5
141Little Caesar's Fast food51%-2
141Cablevision Optimum TV service51%12
141Wendy's Fast food51%-2
141BMW Auto dealer51%-2
158Virgin Mobile Wireless50%3
158Albertsons Supermarket50%-3
158Wegmans Supermarket50%-3
158DHL Parcel delivery50%-2
158Whole Foods Supermarket50%-3
158AAA Insurance50%-6
158U.S. Postal Service Parcel delivery50%-3
158Audi Auto dealer50%-2
158Hardees Fast food50%-3
158Dell Computers50%-7
15821st Century Insurance50%-7
158H.E.B. Supermarket50%-4
158Giant Eagle Supermarket50%-4
158Lenovo Computers50%-7
158Budget Car rentals50%2
173Travelers Insurance49%-7
173Symantec Software49%-1
173Florida Power & Light Utility49%0
173American Airlines Airline49%-5
173Days Inn Hotel49%-6
173United Airlines Airline49%-5
179PSE&G; Utility48%0
179T-Mobile Wireless48%0
179Kenmore Appliances48%0
179Crowne Plaza Hotel48%-7
179Whirlpool Appliances48%0
179Chrysler Auto dealer48%-4
179Verizon Wireless Wireless48%0
179DirecTV TV service48%9
179Bosch Appliances48%-1
179Sears Retailer48%-11
179Dollar Tree Retailer48%-11
190Humana Health plan47%6
190Super 8 Hotel47%-7
190Kmart Retailer47%-12
190Hertz Car rentals47%-1
190Food Lion Supermarket47%-7
190Intuit Software47%-4
190E*TRADE Investments47%-11
190Burger King Fast food47%-6
190Family Dollar Retailer47%-12
199Subway Fast food46%-6
199AT&T; Wireless46%-1
1997-Eleven Retailer46%-13
199Medicare Health plan46%4
199HSBC Credit cards46%-16
199Acer Computers46%-11
199United Healthcare Health plan46%4
199Fairfield Inn Hotel46%-9
199TracFone Wireless46%-2
199Toshiba Appliances46%-3
199Sprint Wireless46%-2
199Adobe Software46%-5
211Verizon TV service45%6
211McDonalds Fast food45%-8
211American Family Insurance45%-11
211MetLife Insurance45%-12
211Verizon Internet service45%6
211CIGNA Health plan45%3
217McAfee Software44%-6
217Dish Network TV service44%5
217Marshalls Retailer44%-15
217Microsoft Software44%-6
217KFC Fast food44%-9
222Jeep Auto dealer43%-9
222Farmers Insurance43%-13
222PNC Credit cards43%-19
222Advantage Rent-A-Car Car rentals43%-5
222O'Reilly Auto Parts Retailer43%-16
222Ramada Inn Hotel43%-12
222Aetna Health plan43%1
222Dollar General Retailer43%-16
222Hitachi Appliances43%-6
231AirTran Airways Airline42%-11
231AT&T; Internet service42%4
231Bright House Networks TV service42%3
231Dodge Auto dealer42%-11
235AT&T; TV service41%2
235Fujitsu Appliances41%-8
237Blue Cross Blue Shield plan not listed aboveHealth plan39%-2
237Avis Car rentals39%-8
237Arby's Fast food39%-13
237Charter Communications Internet service39%1
237Anthem Health plan39%-3
242Cox Communications Internet service38%0
242Asus Computers38%-19
242Pacific Gas and Electric Company Utility38%-11
242Medicaid Health plan38%-4
242Commonwealth Edison Utility38%-11
247Motel 6 Hotel37%-17
247Dollar Car rentals37%-10
249Jack in the Box Fast food36%-17
250Blackboard Software35%-15
250Fox Rent A Car Car rentals35%-13
252CenturyLink Internet service34%-4
252Haier Appliances34%-15
252Comcast Internet service34%-5
252Time Warner Internet service34%-5
256Time Warner Cable TV service33%-6
256Blue Shield of California Health plan33%-9
258Comcast TV service32%-7
259Spirit Airlines Airline31%-22
260Charter Communications TV service30%-8
261Cox Communications TV service29%-9
262Frontier Internet service20%-18

Calculating the Temkin Web Experience Ratings

The Temkin Web Experience Ratings are based on consumer feedback on companies with which our survey respondents have recently interacted. We asked consumers how satisfied they are with the online interactions with those firms. For more information, see the Temkin Web Experience Ratings Overview.